FAQ

What kind of cable comes with PanaCast 2?
 A 1 m (3.3 ft) USB 3.0 cable is shipped along with PanaCast 2.
Tue, 12 Jun, 2018 at 10:12 AM
What mounting options and accessories are supported?
 PanaCast 2 supports a wall mount or a table stand. Both can be purchased on our website at http://getpanacast.com/buy.
Mon, 25 Jul, 2016 at 1:54 PM
When do I need external power supply?
 An external power supply for PanaCast 2 camera is needed at all times.
Thu, 3 Dec, 2015 at 2:11 PM
What is Altia Systems’ ePTZ app and how do I use it?
Altia Systems has built the PanaCast ePTZ (electronic Pan-Tilt-Zoom) application which can be used with the PanaCast 2 camera on both Windows and Mac syst...
Thu, 3 Dec, 2015 at 2:12 PM
Where can I get the ePTZ app?
 The PanaCast ePTZ app can be downloaded from http://www.getpanacast.com/download
Thu, 3 Dec, 2015 at 2:13 PM
What happens when the ePTZ app is launched?
When the ePTZ app is launched, it provides a virtual PanaCast ePTZ camera. The user will need to go to the video settings of their 3rd party app (Skype, Zoo...
Mon, 7 Dec, 2015 at 2:34 PM
Why is there a difference in resolution of what I see in the ePTZ versus my 3rd party app (Skype, Zoom, Webex etc.)?
The ePTZ app pulls the highest resolution from the PanaCast camera 3840p x 1080p (Win 8, 10) and 1920p x 1080p (Win7)
Mon, 7 Dec, 2015 at 2:36 PM
Why can't I have higher resolution in Win 7?
Windows 7 has a limitation that it only allows 1920p x 1080p resolution.
Mon, 7 Dec, 2015 at 2:36 PM
What resolution does the ePTZ App provide to the third party apps such as Skype, Zoom, WebEx etc.?
The PanaCast ePTZ virtual camera advertises multiple resolutions to the third party apps like Zoom and Skype. Depending on the network and bandwidth, the th...
Tue, 12 Jun, 2018 at 12:23 PM
If I have selected PanaCast ePTZ virtual camera in one 3rd party app, can I select PanaCast camera in another app?
No, PanaCast and PanaCast ePTZ are mutually exclusive. Since ePTZ is a virtual camera that start to receive the video stream from the camera, therefore the ...
Mon, 7 Dec, 2015 at 2:38 PM